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Frequently Asked Questions
Top Questions for Silk
Will your applications be compatible with Mac OS X 10.6?
We offer complete refunds up to 30 days after the purchase date.
We may refuse a complete refund request (or offer a partial refund only) if the problem that prompted the refund could have occurred before you purchased the software (such as cannot download the software, a problem that occurs within 10 minutes of using it (we offer 15 day trials), or you are running Microsoft Windows)
So please, please download the trial software and make sure it does what you want it to do before purchasing it.
Haxies will slow down application launch times, yes. This happens because the haxie code needs to be initialized when the application loads, so this can add additional overhead of several milliseconds per haxie installed (typically in the range of 20 to 200 milliseconds on a modern Mac, depending on the specific haxie).
Typically you will not notice much, if any, slowdown. Once loaded, haxies stay inactive and will not use any of the processor power unless you use them (collapse a window, browse an Apple menu, etc). Some haxies may slow your system down during active use, such as using large cursors in MIghty Mouse, but these instances are usually noted.
We are constantly working on improving our haxies, so we recommend you to keep an eye on our site or subscribe to our mailing list to always run the latest versions of our products.
Finally, log out and then log back in to complete the process.
This is due to the differences in QuckDraw and Quartz rendering. The QuickDraw text metrics are derived from grid-fitted outlines. This sometimes can be very different from the Quartz method of using the ideal (unhinted) outlines. You may be able to address some of this by turning off the "Use Quartz Text Rendering" and the "Use Quartz Text Metrics" options in Silk. However, Quartz may still draw the fonts in the same manner.
The other problem is that many fonts will lie about their metrics. QuickDraw will respect the lying liars and attempt to "squish" the font so the ascent is not chopped off. Quartz does not support squishing and draws the fonts as they actually are, not as the lies would have QuickDraw believe. The only work-around is to use a font that was not designed to match a bitmap font that was included with it. More specifically, use a different font or try to find a much newer version of the font you wish to use.
Far more information on both of these problems can be found on Apple's Website. Sadly, there is nothing Silk can do specifically to address this issue as it is fundamental to OS X.
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