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GeneralSoftware ProductsPurchasing & Orders

Frequently Asked Questions

Top Questions for Labels X

Will your applications be compatible with Mac OS X 10.6?

We are hard at work getting Application Enhancer and our haxies compatible with Mac OS X 10.6 Snow Leopard. Please keep an eye on our official lines of communication (website - http://www.unsanity.com, blog - http://www.unsanity.org, newsletters - http://www.unsanity.com/list, etc.) for more information on compatibility releases, calls for beta testers, and other updates, and watch our compatibility page at http://www.unsanity.com/products/compatibility. Also our Twitter @haxies and @haxiesbeta for most up-to minute info.

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What is your refund policy?

We offer complete refunds up to 30 days after the purchase date.

We may refuse a complete refund request (or offer a partial refund only) if the problem that prompted the refund could have occurred before you purchased the software (such as cannot download the software, a problem that occurs within 10 minutes of using it (we offer 15 day trials), or you are running Microsoft Windows)

So please, please download the trial software and make sure it does what you want it to do before purchasing it.

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What are the new upgrade rules? How do I purchase an upgrade for LX, WSX, Menu Master, or Xounds?

* Note: The Mac OS X 10.6 Snow Leopard v10.6.x versions of WindowShade X (5.x), Labels X (3.x), Menu Master (2.x), and Xounds (3.x) are not free upgrades.

You must install the Mac OS X 10.6.x-only WindowShade X (5.x), Labels X (3.x), Menu Master (2.x) and/or Xounds (3.x) software before going through the upgrade process.

These Mac OS X 10.6.x-only releases implement a new Unsanity Registration Updater (henceforth "URU") implemented as a separate application in their respective preference panes. If you bought any of the above listed products on or after August 28th, 2009, the upgrade to Mac OS X 10.6.x compatible versions is free and URU will automatically upgrade your code when you open the product's System Preferences' Preference Pane.

If you bought WSX, LX, Menu Master, or Xounds before August 28th, 2009 and you have a previously valid serial number, you will be given a 33% coupon if you wish to update. This upgrade discount coupon will be made available to you via URU when you open the Mac OS X 10.6.x-only product's preference pane and you have entered a previously valid serial number before or when you enter a previously valid serial number into the Mac OS X 10.6.x-only preference pane.

Your currently valid code will continue to work with older releases of WSX, LX, Menu Master and Xounds. However, the older releases will not run on Mac OS X 10.6.x.

All of the serial number updating is done through URU. URU presents itself if needed when you open the WSX, LX, Menu Master, or Xounds Preference Pane. It's all designed to be very straight forward and we hope you enjoy the action.

Note: Some users have reported that the URU application launches behind other windows on some computers despite the fact URU uses around three different Mac OS X APIs to ensure it is frontmost. If you cannot see URU when you are certain it should appear, check the Dock. URU appears in the Dock as an ugly generic application icon when it is running. Click this icon to bring the URU window to the front.

Please do not hesitate to contact us if you have further questions about URU or you are having URU problems.

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Can haxies slow down my system?

Haxies will slow down application launch times, yes. This happens because the haxie code needs to be initialized when the application loads, so this can add additional overhead of several milliseconds per haxie installed (typically in the range of 20 to 200 milliseconds on a modern Mac, depending on the specific haxie).

Typically you will not notice much, if any, slowdown. Once loaded, haxies stay inactive and will not use any of the processor power unless you use them (collapse a window, browse an Apple menu, etc). Some haxies may slow your system down during active use, such as using large cursors in MIghty Mouse, but these instances are usually noted.

We are constantly working on improving our haxies, so we recommend you to keep an eye on our site or subscribe to our mailing list to always run the latest versions of our products.

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I want to run your haxies under the 'root' user. What can I do?

Sorry, there is no way to run our haxies or other Application Enhancer as root. This is both for security reasons and technical reasons.

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How can I uninstall an application?

The best way to get rid of one of our applications is to use the built-in uninstaller. Double-click the " Installer" icon and click on the "Uninstall" button (the installer will move all that application's files to the Trash - it will never actually delete any files on your system).

Finally, log out and then log back in to complete the process.

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After using Migration Assistant to move to a new computer, my haxies are not working properly, why not?

In the migration process, Application Enhancer is not properly transferred. Simply download and install the latest version and all should be well.

Download Application Enhancer

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