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General • Software Products • Purchasing & Orders
Frequently Asked Questions
We offer complete refunds up to 30 days after the purchase date.
We may refuse a complete refund request (or offer a partial refund only) if the problem that prompted the refund could have occurred before you purchased the software (such as cannot download the software, a problem that occurs within 10 minutes of using it (we offer 15 day trials), or you are running Microsoft Windows)
So please, please download the trial software and make sure it does what you want it to do before purchasing it.
Prior to version 2.0:
Click on APE Manager or Application Enhancer in System Preferences. Choose the Uninstall option under the Information tab.
Version 2.0 and newer:
Click on Application Enhancer in System Preferences. Click the "Troubleshooting..." button in the About tab. Click the "Uninstall Application Enhancer..." button and follow the instructions.
OR
Download the Application Enhancer installer from unsanity.com/haxies/ape run it and click uninstall.
Haxies will slow down application launch times, yes. This happens because the haxie code needs to be initialized when the application loads, so this can add additional overhead of several milliseconds per haxie installed (typically in the range of 20 to 200 milliseconds on a modern Mac, depending on the specific haxie).
Typically you will not notice much, if any, slowdown. Once loaded, haxies stay inactive and will not use any of the processor power unless you use them (collapse a window, browse an Apple menu, etc). Some haxies may slow your system down during active use, such as using large cursors in MIghty Mouse, but these instances are usually noted.
We are constantly working on improving our haxies, so we recommend you to keep an eye on our site or subscribe to our mailing list to always run the latest versions of our products.
Finally, log out and then log back in to complete the process.
No, none of our products are system extensions. In fact, the term "system extension" only applies to Mac OS 9 and was used to refer to software products that patch "traps" in the Mac OS. These extensions affected all processes and all users (not that Mac OS 9 had complete multiple user support). Most of them were drivers or other very low level items. A few others granted some extra features. Since they were system wide, it was not possible to isolate them to a particular process or user and a simple bug in one would take down the entire system. Kernel Extensions (KEXTs) are most analogous to system extensions in the days of yore. Apple's documentation for KEXTs begins with reasons you should not use them. None of our products use or install KEXTs.
Smart Crash Reports works by affecting one process, the Crash Reporter (located at /System/Library/CoreServices/CrashReporter.app) which is launched only when an application crashes. SCR does nothing to any other process. It also needs no direct support from an SCR enabled application to work. This is why the minimum addition to enable Smart Crash Reports in an application is two new entries inside a text file included with every Mac OS X application.
However, due to a limitation in the Apple created mechanism SCR uses, InputManagers, Smart Crash Reports will appear in the crash logs of all Cocoa applications. See this support entry for more information.
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