We offer complete refunds up to 30 days after the purchase date.

We may refuse a complete refund request (or offer a partial refund only) if the problem that prompted the refund could have occurred before you purchased the software (such as cannot download the software, a problem that occurs within 10 minutes of using it (we offer 15 day trials), or you are running Microsoft Windows)

So please, please download the trial software and make sure it does what you want it to do before purchasing it.

Permalink

^* Note: The Mac OS X 10.6 Snow Leopard v10.6.x versions of WindowShade X (5.x), Labels X (3.x) and Xounds (3.x) are not free upgrades.

You must install the Mac OS X 10.6.x-only WindowShade X (5.x), Labels X (3.x) and/or Xounds (3.x) software before going through the upgrade process.

These Mac OS X 10.6.x-only releases implement a new Unsanity Registration Updater (henceforth "URU") implemented as a separate application in their respective preference panes. If you bought any of the above listed products on or after August 28th, 2009, the upgrade to Mac OS X 10.6.x compatible versions is free and URU will automatically upgrade your code when you open the product's System Preferences' Preference Pane.

If you bought WSX, LX, or Xounds before August 28th, 2009 and you have a previously valid serial number, you will be given a 33% coupon if you wish to update. This upgrade discount coupon will be made available to you via URU when you open the Mac OS X 10.6.x-only product's preference pane and you have entered a previously valid serial number before or when you enter a previously valid serial number into the Mac OS X 10.6.x-only preference pane.

Your currently valid code will continue to work with older releases of WSX, LX, and Xounds. However, the older releases will not run on Mac OS X 10.6.x.

All of the serial number updating is done through URU. URU presents itself if needed when you open the WSX, LX, or Xounds Preference Pane. It's all designed to be very straight forward and we hope you enjoy the action.

Note: Some users have reported that the URU application launches behind other windows on some computers despite the fact URU uses around three different Mac OS X APIs to ensure it is frontmost. If you cannot see URU when you are certain it should appear, check the Dock. URU appears in the Dock as an ugly generic application icon when it is running. Click this icon to bring the URU window to the front.

Please do not hesitate to contact us if you have further questions about URU or you are having URU problems.

Permalink

You're in luck, head on over to this page, select the product, type in your email address your registration will be emailed within minutes!

Lost Code Lookup

Permalink

Sure, send us an email with your old address (clearly noted) and your new address. We'll make the change and send you updated registration information also.

If you can't remember your old address please include any and all information that will help us locate your record. (name, purchase date, order ID, etc)

Permalink

Certainly, simply choose PayPal as your method of payment when checking out. Please, no checks, money orders or cash, except in EXTREMELY special circumstances (email us ahead of time if you absolutely must use one of these methods).

You can also request a virtual credit card from PayPal and use that to purchase items from our store. More information on the Virtual Credit/Debit Card is available on the PayPal website.

Permalink

Sure, you can get a receipt by clicking one of these two links:

For orders placed after August 1, 2004 please check here:

www.unsanity.com/store/receipt

For all orders prior to August 2004, check here:

store.esellerate.net/store/support/

Please note you will need the Order Number and the Email Address used for the order.

Permalink

Yes, we have both volume discounts and site licenses available.

You can get a discount on our products when you purchase 10 or more copies. This discount is automatically applied on our online store.

Our site licenses offer unlimited use at each physical location and can be purchased from our site license store.

Permalink

Please click on the link that says "Order description" inside the PayPal confirmation email you received. That has your registration codes. If you cannot find that email, you can log into your PayPal account, look at the account history, click on the order you placed with us and the URL will be located in the "Order description" field there.

Permalink