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Frequently Asked Questions
Top Questions for Support How can I send you a crash log to help diagnose a potential conflict?
Under Mac OS X 10.2 Jaguar:
1. Open Console in Applications/Utilities/Console
2. Open the Console Preferences.
3. Click "Crashes" and check both boxes.
4. When a crash happens, Console will open and you can then select the crashlog text. Alternately you can find the file in your ~/Library/Logs/CrashReporter/ folder.
Under Mac OS X 10.3 Panther and Mac OS X 10.4 Tiger:
1. Open Console from Applications/Utilities/Console
2. Click the "Logs" button in the toolbar to show the Logs sidebar.
3. Expand the "~/Library/Logs" and subsequently the "CrashReporter" sections and select the corresponding file.
4. In the File menu select "Save a copy as...".
Email the crashlog and details about the crash to support@unsanity.com
1. Open Console in Applications/Utilities/Console
2. Open the Console Preferences.
3. Click "Crashes" and check both boxes.
4. When a crash happens, Console will open and you can then select the crashlog text. Alternately you can find the file in your ~/Library/Logs/CrashReporter/ folder.
Under Mac OS X 10.3 Panther and Mac OS X 10.4 Tiger:
1. Open Console from Applications/Utilities/Console
2. Click the "Logs" button in the toolbar to show the Logs sidebar.
3. Expand the "~/Library/Logs" and subsequently the "CrashReporter" sections and select the corresponding file.
4. In the File menu select "Save a copy as...".
Email the crashlog and details about the crash to support@unsanity.com