Unsanity, LLC is dedicated to providing quality support. Please read our FAQ before emailing us to streamline the process.
Lost Registration Information
If you have lost your registration information, enter the e-mail you used when registering, and all the needed information will be sent to you immediately.
Product Support
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General • Software Products • Purchasing & Orders
Frequently Asked Questions
Top Questions for Support What are the new upgrade rules? How do I purchase an upgrade for LX, WSX, Menu Master, or Xounds?* Note: The Mac OS X 10.6 Snow Leopard v10.6.x versions of WindowShade X (5.x), Labels X (3.x), Menu Master (2.x), and Xounds (3.x) are not free upgrades.
You must install the Mac OS X 10.6.x-only WindowShade X (5.x), Labels X (3.x), Menu Master (2.x) and/or Xounds (3.x) software before going through the upgrade process.
These Mac OS X 10.6.x-only releases implement a new Unsanity Registration Updater (henceforth "URU") implemented as a separate application in their respective preference panes. If you bought any of the above listed products on or after August 28th, 2009, the upgrade to Mac OS X 10.6.x compatible versions is free and URU will automatically upgrade your code when you open the product's System Preferences' Preference Pane.
If you bought WSX, LX, Menu Master, or Xounds before August 28th, 2009 and you have a previously valid serial number, you will be given a 33% coupon if you wish to update. This upgrade discount coupon will be made available to you via URU when you open the Mac OS X 10.6.x-only product's preference pane and you have entered a previously valid serial number before or when you enter a previously valid serial number into the Mac OS X 10.6.x-only preference pane.
Your currently valid code will continue to work with older releases of WSX, LX, Menu Master and Xounds. However, the older releases will not run on Mac OS X 10.6.x.
All of the serial number updating is done through URU. URU presents itself if needed when you open the WSX, LX, Menu Master, or Xounds Preference Pane. It's all designed to be very straight forward and we hope you enjoy the action.
Note: Some users have reported that the URU application launches behind other windows on some computers despite the fact URU uses around three different Mac OS X APIs to ensure it is frontmost. If you cannot see URU when you are certain it should appear, check the Dock. URU appears in the Dock as an ugly generic application icon when it is running. Click this icon to bring the URU window to the front.
Please do not hesitate to contact us if you have further questions about URU or you are having URU problems.