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Product Support

Select a product from the list to view the Frequently Asked Questions for it:

Or, select a category of FAQs to view:

General • Software Products • Purchasing & Orders

Frequently Asked Questions

Top Questions for Support

The preference pane for <i>product_name</i> doesn't appear in my System Preferences!

No problem, this is typically caused by an outdated cache file. To force Mac OS X to refresh do this:

Delete the file from the following location:

~/Library/Caches/com.apple.preferencepanes.cache (the tilde (~) means your Home directory)

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Note: To view product specific questions and answers, select your product from the list at the top right.

Click here to View all of the frequently asked questions for this product/category.